Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service purchased through the Platform. Under this policy:

• Cancellations: Cancellation requests will only be considered if made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the process of shipping, or if the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.
• All the Approved exchange and replacement will be completed with in 15 business  working days.
• Product Not as Expected: If the product you received is not as shown on the site or does not meet your expectations, you must inform our customer service team within 7 days of receiving the product. After reviewing your complaint, our customer service team will take appropriate action.
• Warranty Issues: For products that come with a warranty from the manufacturer, please refer to the manufacturer’s warranty policy for any concerns.
• Refund Processing: If a refund is approved by FINCH FASHIONS, it may take up to 7 days to credit the refund and reflect in your account.